Payment and Cancellation Policy:
Security Deposit:
Your reservation requires a refundable security deposit payable by credit card, bank transfer or direct debit to secure the booking. The security deposit is additional to the cost of the reservation and is generally refundable within 1 week of departure providing an Australian Bank account number is given or via the credit card against which payment was made.
The security deposit is $300 - $500 for a booking of less than 4 weeks, or, in some cases, may be the equivalent of 1 week’s accommodation for a booking of 4 weeks or more. The security deposit is held against any damage or additional charges related to your stay. The security deposit, less any cleaning costs, damages or additional expenses, is returned to a nominated Australian bank account or your credit card, once the unit has been checked for cleanliness, damages and expenses.
Persons booking the accommodation are responsible for any loss or damage to the apartment, and for it being left in as clean condition as presented at occupancy. The full refund is dependant upon the property being left clean, tidy and undamaged, as determined by AHA, and any additional charges being deducted for internet, outgoing phone calls, and in the event of stays over 1 month, excessive use of power, gas, water or electricity. In these cases the refund will be dependant upon the presentation of these bills to AHA.
Payment of a security deposit or total fees for your booking indicates acceptance of these Terms and Conditions. In most cases payment will be accepted by credit card, direct debit or bank transfer only. We accept Visa or Mastercard and there is a 3% credit card surcharge. Any bank fees are at your expense.
If payment of the security deposit is not received by the designated date shown on the invoice, the booking will lapse.
If the booking is cancelled more than 4 weeks prior, the security deposit is returned to you, less an administrative charge of $100. If the booking is cancelled less than 4 weeks prior to arrival, the monies paid are not refundable unless we are able to obtain an alternative booking, in which case the security deposit will be returned less the $100 administrative charge.
Payment of Accommodation:
Full payment of the booking (of 4 weeks or less) must be made at least 2 weeks prior to arrival or the booking will lapse.
If payment of the first 4 weeks (or less) is not received 2 weeks prior to arrival, or in the event of a booking made less than 2 weeks in advance, at a designated date shown on the invoice, the booking will lapse.
In the event of cancellation of the booking after full payment has been made and prior to arrival, the amount will be returned, less a $100 administrative charge, and the first week’s accommodation.
If a booking is reduced in time, 2 week’s notice is required. The amount charged will be at the highest rate for the new length of the booking and any refunds will be calculated accordingly.
No guarantee of an extension or further booking can be made unless included in the original booking time.
We will do our best to accommodate your changed circumstances.
If a booking is for more than 4 weeks, payment for the following month must be made 2 weeks prior to the next period otherwise the booking will lapse.
Keys will not be issued until payment has been received.
Invoices are issued and payments are to be made in Australian dollars only.
By making payment of the total fee you have exclusive use of the property for the specified nights, but not possession.
We reserve the right to access the property for urgent repairs or potential dangers. As much as possible this will be communicated to you prior to access.
House Rules:
The number of guests must not exceed the number agreed to in the booking details, or the number of beds provided. In the event of this rule being breached at any time, additional fees will be charged and we reserve the right to terminate the booking without refund.
You agree to abide by house rules made available at each property. Guests may not engage in any illegal activity at the property.
As these are residential properties, excessive noise is not permitted, and must be inaudible from neighbouring properties Sunday to Thursday between the hours of 10PM and 8AM, and Friday and Saturday between 11 PM and 9 AM. Guests are required to enter and exit the property quietly at all times. We reserve the right to remove guests who do not adhere to this code of behaviour, and in these cases no refund will be made and we will not take responsibility for finding or funding alternative accommodation, nor any associated costs.
No smoking is allowed in any unit. If smoke is detected upon departure an additional cleaning fee will apply of $150 to return the unit to its original condition. Cigarette butts must be disposed of safely and not left to litter the outside area.
No pets are allowed (except into identified units). In the designated units an additional cleaning charge of at least $50 will apply. No pets are allowed on carpets, furniture, beds, or carpeted areas.
Exhaust fans must be used when cooking, particularly for frying and spicy food. In the event of excessive cooking smells remaining an additional cleaning charge of $50 will apply to return the unit to its original condition.
All rubbish must be placed into the correct bins, either for landfill, or for recycling. If the recycling bin is used incorrectly an additional charge of $100 will apply to remove the rubbish.
It is the gues'’s responsibility to put the rubbish bins out on the designated day, unless they are shared bins.
Guests are responsible for the removal of any rubbish which is not placed in the correct bins. An additional rubbish removal fee of $50 - $200 will apply if rubbish is left at the property.
In the event that you have mail delivered to the property, it is your responsibility to organise redirection services or provide us with a forwarding address. Any additional redirection fees will be at your expense. As much as possible, any mail not for current guests is returned to sender.
Check Ins and Check Outs:
Check in is after 4 PM, check out is by 10 AM. If you need changes to these times we are happy to accommodate if possible, but it cannot be guaranteed. In the event of a same day changeover alterations cannot be made to these times. No check in is allowed unless the agreed payment has been made in full.
Some self check ins are available if all payments have been made, in which case contact will be made at a later date. No self check ins are available if full payment for 4 weeks or less has not been received, unless by prior arrangement.
Breakages, Losses and Guest Charges:
You are responsible for leaving the property in the condition in which you found it on arrival. Whilst we will not pursue reimbursement for minor accidental damage nor normal wear and tear, the total cost of making good any other damages or losses to the property, garden or contents will be charged. All breakages and/ or losses must be reported to us immediately.
If keys are lost or not returned, it is our policy to have all locks changed at your expense. Similarly any remote controls will be replaced at your expense if lost or not returned. Key charges of $50 will apply.
Guests are expected to leave the unit in a neat and tidy condition without the need for extensive or excessive cleaning. Otherwise additional cleaning will be deducted from the Security Deposit.
Personal belongings whilst in the property are your own responsibility. Neither Australian Home Away nor the owners of the property are liable. It is the guest’s responsibility to follow up any items left at the property.
Complaints:
In the event that you have a complaint regarding the accommodation, we welcome your concern. You should not wait until you return home to advise us of your concern.
The place of law is Victoria and the courts of Victoria have exclusive jurisdiction.
Termination:
Your occupation of the property may be terminated by Australian Home Away without notice if you breach any material term or condition or in the event that any amount due is not paid.
Disclaimer:
Australian Home Away enters into this Agreement on behalf of the owner of the property and is not liable to you in relation to the property or any services.
Australian Home Away is an accommodation booking service and is not a real estate agent, broker or rental company. Whilst all measures are taken to avoid any property being misrepresented by the property owner, Australian Home Away is in no way liable for any advertising misrepresentations as property owners are solely responsible for the accuracy of their listings and information.
Neither Australian Home Away nor the owner of the property can be held responsible for any failure or interruption to power or services to the property for reasons beyond our control.
To the full extent permitted by law, Australian Home Away and the owner disclaim all warranties in relation to the provision of services and the use of the property, and otherwise our liability is limited at our option to the supply of the relevant services again, or the payment of the cost of having services supplied again.
Neither Australian Home Away nor the owners are liable for any indirect, incidental, special and/or consequential damage or loss of profits which result from the property being rented to you.
If the owner withdraws the property from management by AHA, every attempt will be made to find suitable alternative accommodation at a similar price, however AHA cannot guarantee this will occur. A full refund will be provided if an acceptable alternative is not found.
Contact Australian Home Away
PO Box 5138
Wonga Park VIC 3115
Phone: +61 (0)3 9722 2046
Mobile: 0407 559 337
Fax: +61 (0)3 9722 2177
ABN: 98 076 884 298
